Joe and Pete explain the greater emphasis being placed on digital patient messaging across the NHS and the potential to provide a more seamless experience for patients, reduce the number of missed appointments and save the NHS money.
This week, the Secretary of State announced the start of our journey to becoming a “digital first NHS” – here is what it means for you.
In other aspects of our lives, it’s second nature to receive messages digitally. Think online bank statements, email receipts for our online shopping or text messages confirming our home deliveries have arrived. But for various reasons, the NHS has found this challenging, and we still send out millions of letters to patients each year.
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