During an inspection of the council, RSH found
- Over 9,000 overdue fire safety remedial actions, of which over 8,000 were overdue by more than 12 months and more than 4,000 categorised as high risk.
- 40% of its 16,000 homes had not had an electrical condition test for more than 11 years.
- Lack of evidence that it is meeting the smoke and carbon monoxide alarm requirements for any of its homes.
- A lack of accurate information on stock quality, with 60% of its homes without a survey within the last five years.
- At least 20% of its homes do not meet the requirements of the Decent Homes Standard.
- Around 5,400 open repairs, nearly half of which were overdue.
- Tenant Satisfaction Measure (TSM) surveys not completed on time
- Very limited meaningful opportunities for tenants to influence and scrutinise the landlord’s strategies, policies and services.
Although LB Newham has indicated a willingness to address these issues, they failed to refer themselves over key issues and RSH has not yet seen sufficient evidence to assure the regulator of their ability to put matters right.
Kate Dodsworth, Chief of Regulatory Engagement at RSH, said
The breadth and scale of these failings, including very serious health and safety issues, pose an unacceptable risk to tenants’ well-being.
Taking accountability is a critical part of the co-regulatory approach and it is extremely concerning that, despite the gravity of these failings, the landlord failed to refer themselves to us over key issues.
We are now engaging intensively with LB Newham as they work to resolve these issues. While we are not proposing to use our enforcement powers at this stage, this will be kept under review.
RSH has awarded 35 consumer grades since its new proactive consumer began in April, including 9 C1 grades (the highest grade), 13 C2 grades, 12 C3 grades (of which 10 were self-referrals) and 1 C4 (the lowest grade).
RSH is carrying out planned inspections of all large social landlords (those with over 1,000 homes) over a four-year cycle. RSH has started to publish the outcomes of these first inspections and will continue to do so over the coming months.
Notes to editors
- On 1 April 2024 RSH introduced new consumer standards for social housing landlords, designed to drive long-term improvements in the sector. It also began a programme of landlord inspections. The changes are a result of the Social Housing Regulation Act 2023 and include stronger powers to hold landlords to account. More information about RSH’s approach is available in its document Reshaping Consumer Regulation.
- More information about RSH’s responsive engagement, programmed inspections and consumer gradings is also available on its website.
- RSH promotes a viable, efficient and well-governed social housing sector able to deliver more and better social homes. It does this by setting standards and carrying out robust regulation focusing on driving improvement in social landlords, including local authorities, and ensuring that housing associations are well-governed, financially viable and offer value for money. It takes appropriate action if the outcomes of the standards are not being delivered.
- Where we have published C3 judgements, the ten landlords who self-referred themselves were Ashford Borough Council, Bristol City Council, Guildford Borough Council, London Borough of Hackney, North Yorkshire Council, Octavia Housing, Sheffield City Council, South Derbyshire District Council, and Warwick District Council.
For general enquiries email enquiries@rsh.gov.uk. For media enquiries please see our Media Enquiries page.
