Micom Technologies has secured a place as a supplier on the NHS Shared Business Services (NHS SBS) Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement (Reference SBS10521), covering multiple service categories:
- Lot 1 – Digital communication services
• Lot 2 – Messaging technologies
• Lot 3 – Voice-based communication
• Lot 4 – Hybrid mail solutions
• Lot 7 – Integrated multi-channel communication services
This appointment enables NHS organisations and authorised public sector bodies to procure Micom’s communication services through a compliant and established framework route.
The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement is designed to help healthcare providers and public sector organisations improve the way they communicate with patients, citizens and service users.
Through the framework, organisations can access a variety of communication technologies via pre-approved Lots. These include digital messaging platforms, SMS, email services, hybrid mail and engagement tools designed to enhance communication and service delivery.
By using the framework agreement, eligible organisations can either conduct a further competition between suppliers or proceed with a direct award where appropriate. This helps simplify procurement and reduces the time and administrative effort required to run a separate tender process.
Kelly Harris, Senior Category Manager, Digital & IT at NHS Shared Business Services, said:
“The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement represents a step forward in supporting NHS Trusts and the wider public sector to improve communication with patients and citizens.
It enables organisations to deliver timely, personalised, and accessible communications that empower citizens and improve operational efficiency and support reducing did not attend (DNA) rates.”
Andy Barber, CEO of Micom Technologies, commented:
“Being named as a supplier on this NHS SBS framework agreement reflects our commitment to delivering secure and scalable communication services to public sector organisations.
Through this agreement, NHS and public sector teams can access our multi-channel platform to support appointment reminders, service notifications and critical communications, all within an established procurement route.”
Micom’s platform enables organisations to coordinate both operational and marketing communications across email, SMS and printed mail through a single interface. The system supports automated workflows, performance monitoring and fallback mechanisms to ensure important messages are delivered.
The framework agreement is available to NHS bodies and approved public sector organisations across the United Kingdom.
For further information about the framework agreement, visit: https://www.sbs.nhs.uk/services/framework-agreements/patient-citizen-communication-engagement-and-hybrid-mail-solutions/
To learn more about Micom Technologies, visit: https://www.micom.com
