The NHS App connects millions of people to essential healthcare services, but some struggle to use it. Tanja Galloway, Lisa Collins and Simon Davis explore the challenges and share practical insights for making user research inclusive and accessible so no one is left behind.
The NHS App connects millions of people to access essential healthcare services. As part of the government’s 10 Year Health Plan, by 2028 the NHS App will become a full digital front door to the NHS. Yet for many, this digital future feels out of reach.
Some risk being left behind due to barriers that prevent them from accessing, or confidently using, the NHS App.
