Cemplicity, the global real-time digital patient feedback provider, has entered into a strategic partnership with Picker, the pioneer of person-centred care and a worldwide authority on using experience-led methods to improve healthcare outcomes.
In an age of rapid digital and AI adoption, the alliance underlines that technology should amplify people’s voices rather than replace them. Together, the two organisations will harness feedback to generate actionable, real-time insights that drive improvements in clinical practice, operational delivery, and organisational success.
Since 1986, Picker has been recognised for advancing research into the patient and staff experience, and its expertise has been central to the NHS national programmes that continue to influence healthcare systems globally.
Since 2013, Cemplicity has partnered with Picker to deliver these insights via its digital platforms, ensuring that client organisations capture, understand, and act on feedback effectively.
“Trusted Expertise, Transformative Impact”
By combining Cemplicity’s advanced technology with Picker’s evidence based survey frameworks, providers will gain a uniquely powerful capability: the ability to listen at scale, benchmark internationally, and embed insights directly into decision-making to improve outcomes and sustain growth.
“This partnership is grounded in a shared belief that better care starts with listening. By working together and using our science and technology, we’re equipping providers with the insight and support they need to understand experiences more deeply and turn that understanding into meaningful change.” – Blaik Wilson, Chief Executive Officer at Cemplicity
“Picker’s reputation is grounded in rigorous, high-quality research alongside a commitment to improving care quality through, experience-led approaches. By partnering with Cemplicity, we are making experience insights more accessible, meaningful, and impactful, enabling providers to deliver care that is truly person-centred, wherever they operate.” – Phillip Stylianides, Chief Operating Officer at Picker.