Water regulator Ofwat has said it plans to fine South East Water £22 million over supply failures between 2020 and 2023 that affected more than 286,000 people.
Chris Walters, interim chief executive of Ofwat, said: “South East Water’s significant failings caused major disruption and had a huge impact on thousands of its customers.
“Not only did the company fail in its duty to provide a water supply to meet the demands of its customers, but it also fell short when it came to providing support for customers who lost their supply.
“They must do better.”
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