We recently launched an improved service that helps clients better understand whether they may qualify for legal aid.
The website supports our wider goal of making legal aid simpler and more accessible for everyone. The updated tool allows members of the public to check their eligibility with ease, using clear, everyday language that reflects how they understand and describe their legal issues.
Designed around real client needs
This work has been a truly collaborative effort. The Civil Legal Advice (CLA) digital team worked closely with stakeholders from across the LAA and beyond, including legal experts and charities, to understand what people need when they are seeking legal help.
We listened to clients, tested different approaches and studied how people talk about their problems. This allowed us to move away from complex legal jargon and design a tool that speaks in a language that feels accessible and human.
The result
A simpler, clearer and more intuitive experience – one that removes barriers and helps more people get the support they need.
A legal aid client said “it’s nice, basic and simple to read, the descriptions really help
Covering over 15 areas of civil law
Civil legal aid spans a wide range of legal issues – from family law to housing, debt, education and more. Through extensive research into legislation and collaboration with experts, we built a deep understanding of each of these areas and ensured the tool reflects the full breadth of support available.
In a survey completed by legal aid providers reviewing one of our earlier prototypes, 88 per cent found the new legal categories on the website to be clear and intuitive.
Data-driven, evidence-based, and future-ready
From day one, the team used data to guide development, analysing how people use the service, what they search for, and where they run into issues. This evidence-based approach allowed the team to make informed improvements and prioritise what matters most.
We’ve moved away from legacy systems and adopted a modern frontend that’s faster, easier to maintain and built with the future in mind. This means we can continue improving the service as user needs evolve and policies change.
A meaningful step forward
The new ‘Check if you can get legal aid’ website is more than just a digital tool, it’s a step forward in making legal aid more accessible for the people who need it most.
This release is just one part of our ongoing commitment to continuous improvement, innovation, and ensuring that the justice system works for everyone.
Further information
You can visit the new Check if you can get legal aid site at https//www.gov.uk/check-legal-aid and if you have any feedback or suggestions, please get in touch at [email protected]
