Morrisons is rolling out major changes across all of its stores to make self-checkout machines “more efficient” for customers.
The Bradford-founded supermarket announced that it is introducing sleek new tills to replace older models as part of a nationwide refresh.
The retailer has been updating both its self-service and operated tills across all stores since May, and expects to finish the upgrade in the near future.
A Morrisons spokesperson told The Independent: “Since May 2025, we have been updating a significant proportion of both colleague operated and self-service checkouts across all of our stores to make them more efficient, with the refresh due to complete very soon.
“The new technology will ensure we can continue to offer our customers excellent levels of service, now and into the future.”
The chain recently completed upgrades at the superstore in Swindon, off Dorcan Way, in an effort to deliver a better service.
One shopper told the Swindon Advertiser: “They definitely feel new and shiny, a lot sleeker and thinner than the old ones. I can’t say I’ve noticed much of a change in what they do though.”
Another said the new tills were “much better” at scanning barcodes since the update.
Morrisons also announced this week that all of its accessible toilets across England, Scotland and Wales were now “stoma-friendly”, including features advised by Colostomy UK and following customer feedback.
The changes include hooks for clothing or bags, a shelf for supplies, a bin for discreet disposal and a mirror to help with appliance checks, the company said.
Morrisons worked with MSP and advocate for the stoma community, Edward Mountain, to introduce the new facilities, after he wrote to the retailer to share his experience with a stoma after being diagnosed with bowel cancer in 2022.
Mr Mountain said: “As a bowel cancer survivor, and as someone who’s lived with the consequences of bowel surgery and a stoma, I cannot emphasise how important this is.
“These new facilities will make bathrooms easier to use, more accessible, and spell the end of the difficulties, embarrassment and discomfort many of us faced to this point.”
David Scott, corporate affairs director at Morrisons, said: “By making facilities easier to use across all Morrisons stores, we hope this brings reassurance when out and about and represents a step towards reducing everyday barriers and improving access to suitable facilities across the country.”
