User researcher Fern Williams describes how we created a new paper patient registration form to complement the online ‘Register with a GP surgery’ service, allowing everyone to have a consistent user experience and leaving no one digitally excluded.
One of the guiding principles of the ‘Register with a GP surgery’ service is to be accessible and inclusive to all. Though there is a shift towards digital to make registering with a GP surgery easier and more convenient for both patients and practice staff, we haven’t forgotten the importance of developing a paper registration form for those who prefer not to or can’t use a digital service.
