Care Quality Commission (CQC) Improvement Plan

1.        
that Cabinet note the CQC’s report on the assessment of
Torbay Council’s Adult Social Care and the resulting action
plan set out at Appendix 2 to the submitted report
be approved; and

2.        
that the Adult Social Care and Health
Overview and Scrutiny Sub-Board be requested to review the
improvement plan on a quarterly basis and any required
recommendations are made to Cabinet.

The CQC report
provided key insights into Adult Social Care at Torbay Council and
included an Improvement Plan with actions and progress to
date.  Actions were appropriately
allocated across programme sub?boards to ensure clear
accountability and reporting.  The
findings supported service improvement and the Council’s
vision for a healthy, happy and prosperous Torbay.

There were no alternative options
considered.

The decision will come
into force and may be implemented on 27 April 2026 unless the
call-in procedure is triggered (as set out in the Standing Orders
in relation to Overview and Scrutiny).

Inspectors from the
Care Quality Commission (CQC) carried out a full assessment of
Torbay Council’s Adult Social Care service in September 2025
as part of a national inspection programme reintroduced under the
Health and Care Act 2022.  Following
initial notification in April 2025, the Council submitted an
extensive information return, including an updated
self?assessment.  The on?site inspection
involved engagement with over 200 stakeholders, including people
with lived experience, providers, partners and staff across the
Council and Torbay and South Devon NHS Foundation
Trust.  Preparatory work included
participation in a Local Government Association (LGA) Peer
Challenge in June 2024, and the resulting Improvement Action Plan
brought together findings from the Peer Challenge, the
self?assessment and the CQC assessment report.