Liz Glidewell explains why failing a GDS service assessment is a normal part of the improvement process – and how she supported the Be Part of Research team through multiple assessments to build a better, more accessible service for their users.
Government and NHS services have a duty to work for everyone, including those with low digital confidence and non-digital users. This is why services need to pass a GDS service assessment.
It’s not unusual for a service to fail its first assessment. But what happens next?
