Companies House has appointed Luisa Fulci as its new Director of Transformation and Business Change.
Luisa brings a wealth of experience from both the public and private sectors. As Digital Customer and Commercial Services Director at Dudley Metropolitan Borough Council, she led the modernisation of digital and commercial services across housing, adult social care, environmental services, public health and corporate operations.
Prior to this, Luisa spent 16 years at Royal Mail, where she held several senior leadership roles. As Commercial Director, she implemented major reform initiatives to customer services and delivered commercial and digital strategies that prioritised customer needs.
Luisa is currently a non-executive board member at HM Courts and Tribunals Service, having been appointed in April 2024. Her previous non-executive roles include board positions at East Kent Hospitals University NHS Foundation Trust and Camden and Islington NHS Foundation Trust. At CILEx Regulation, she also advised on digital transformation and aided efforts to improve diversity in the legal profession.
Luisa has joined the Executive team at Companies House at a significant period of renewal. Her appointment reflects the organisation’s commitment to improving digital processes, ensuring operational efficiency and creating quality services for customers and stakeholders.
Reflecting on her appointment, Luisa said
I’m delighted to be joining Companies House at such a pivotal time of change. I’m looking forward to collaborating with my new colleagues to build on the substantial work that has already begun to create a more modern, digital and customer-focused organisation.
