Workshop to help businesses develop a stronger customer-focused culture
Lisburn and Castlereagh Labour Market Partnership is currently recruiting for the upcoming WorldHost Supervising Customer Service Academy, which is taking place on Monday 24 and Tuesday 25 March 2025 at Lagan Valley Island, Lisburn.
This fully-funded two day workshop aims to establish a culture of excellence and drive business transformation.
The event will allow you to develop a customer-focused culture within your business, understand how to build and motivate your team, monitor success and identify customer service gaps by providing supervisors with the vital skills they need to recognise the value of excellent customer service.
Workshop details
This workshop is aimed at those supervising customer service at an operational level and are responsible for ensuring their team deliver outstanding customer service.
The academy will include
- Customer service culture
- Identifying your customers
- Gathering, responding and applying customer feedback
- Identifying gaps in employee performance
- Developing your team
- Coaching for success
- Recruiting for success
- Service recovery
Businesses attending the workshop must be based in the Lisburn and Castlereagh City Council area.
The closing date to register is 4pm on Thursday 20 March 2025.
If you have any queries, you can email [email protected].
Find out more and register for the WorldHost Supervising Customer Service Upskilling Academy.
First published 4 March 2025
